Thank you for your interest in ARDC!

Current employment opportunities with ARDC, and supporting materials, are available below. If you are unable to access the documents, you may obtain an application by stopping by our office or by calling Mary at 218-529-7543.

Note: ARDC only accepts applications in response to a job posting. A completed application packet with original signatures is required when applying with ARDC, and resumes in lieu of the completed application packet are not accepted. All sections of the application must be completed for consideration. Resumes may be attached to the completed application. Applications will remain on file for one year.

Current Openings (1)

Job Title: Sr. LinkAge Line Programs Assistant
Division: Arrowhead Area Agency on Aging (AAAA)
Reports to: Area Agency on Aging Director
Classification: Office Support II
FLSA Status: Non-exempt

Download Full Posting Download Application Package


JOB SUMMARY:  Support Sr. LinkAge Line programs, especially Return to Community Initiative activities.

KEY FUNCTIONS AND RESPONSIBILITIES:

  • Using the profile list, contact nursing home staff to verify consumer’s residence in the facility and document response in Web Referral database
  • Schedule consumer appointments, meetings and follow-up for Community Living Specialists
  • Triage Section Q and nursing home referrals to Community Living Specialists as needed
  • Assist with data entry into Web Referral database of critical health and social information, including uploading of vital documents such as the Community Living Support Plans and Data Privacy Releases
  • Assist with managing incoming referrals and phone calls as needed
  • Communicate with Community Living Specialists to ensure prompt handling of requests
  • Work with Community Living Specialists to coordinate and maintain schedules to manage key work activities
  • Build cooperative working relationships with local, state and federal entities and businesses such as community support agencies, nursing facilities, etc.
  • Ensure compliance with all applicable state requirements
  • Provide hospitality and information as the first point of contact for walk-in clients
  • Help Information & Assistance staff as needed by providing administrative support such as making courtesy calls, copies, mailings, etc.
  • Other duties as assigned

POSITION REQUIREMENTS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability and physical demands required and environmental characteristics encountered.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Education/Experience: 

Minimum Associate Degree or equivalent from a two-year college or technical school with training and/or experience in office management using modern office procedures and equipment, or equivalent combination of education and experience.  Proven success using computers and word processing is essential. Customer service experience, preferably in a professional health or aging services environment.

Competencies:

Knowledge and understanding of:

  • The aging process and challenges of families related to caregiving
  • The functions, objectives and program guidelines of the Area Agency on Aging sufficient to establish procedures and meet deadlines
  • Proper telephone etiquette and techniques
  • Business English, spelling, grammar and typing sufficient to create, complete and edit a variety of documents

Skills:

  • Strong time management and organizational skills
  • Excellent written and oral communication skills
  • Attention to detail and accuracy
  • Self-motivated to work independently in a collaborative work setting and maintain effective interpersonal relationships by being respectful, tactful, cooperative, professional and displaying a positive attitude
  • Excellent customer service
  • Strong proficiency in Microsoft Office Suite, specifically Word and Outlook, use of the internet in a business environment
  • Sensitive to and respectful of the cultural and other differences that will be encountered interfacing with co-workers and in serving our consumers

Ability to:

  • Manage competing tasks and demands while meeting deadlines
  • Work independently and a part of a team
  • Use sound judgment when making decisions or seeking input and direction
  • Establish priorities, identify and solve problems, and handle multiple tasks simultaneously in spite of interruptions
  • Quickly learn new job-related information and keep informed of all projects and changing situations
  • Successfully complete required online coursework including the Vulnerable Adult Mandated Reporter training, Protecting Information Privacy training, CBK, and Boston University Certificate
  • Pass a criminal background check prior to hire and annually thereafter

Language Skills:  Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. Ability fo effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization

Mathematical Skills:   Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurements , volume and distance.

Reasoning Ability:  Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands:  The employee is regularly required to talk and hear.  The employee is frequently required to stand, walk, sit, use hands to finger, handle or feel, and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required include close vision, distance, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment:  Employee works in a professional office.  The noise level in the work environment is usually quiet.  There are no hazards or unsafe conditions in this environment.

Travel:  Valid driver’s license is required

The Arrowhead Regional Development Commission provides equal opportunity to all employees and applicants for employment without regard to race, sex, color, religion, creed, national origin, age, disability, sexual orientation, marital status, place of residence, status with regard to public assistance, special disabled veterans, Vietnam-era veterans, other eligible veterans, and any other protected category as defined by statute. Click to read ARDC’s Affirmative Action Statement and Plan.

Submission Instructions

Applications can be downloaded for print above. Completed applications can be submitted:

  • Via mail to ARDC, Human Resource Manager, 221 W. First St. , Duluth, MN 55802
  • Via fax at (218)529-7592
  • Via email to mzanoni@ardc.org
  • In person at 221 W. First Street, Duluth, MN 55802 (M-F, 8:00 am – 4:30 pm)

Applications must be received by the closing date. If selected for an interview, we will contact you. Please keep us updated with any address/phone number changes.